Refund Policy

Everything we sell is a service. Nothing physical ships, so there are no returns or shipping terms.

Quick Help ($49, one issue)

• Full refund if we have not started work yet.
• Full refund if we look at your issue and decide it is out of scope for Quick Help.
• No refund once the issue has been worked and an answer or fix has been delivered, even if the underlying problem needs a larger paid engagement.

One-time sessions

• Remote IT support session ($95), cyber insurance questionnaire working session ($145), and on-site visit ($175).
• Full refund if you cancel more than 24 hours before the scheduled start.
• Cancel inside 24 hours, or do not attend, and the session is charged in full. We will usually offer to move it once as a courtesy.
• If we cancel or cannot attend, you get a full refund or a rescheduled session, your choice.

Monthly plans

• Managed IT help desk ($200/month) and Managed IT + cyber insurance readiness ($250/month) bill monthly in advance.
• Month-to-month after a short written service agreement. Cancel anytime with 30 days' notice after the initial term.
• Partial months already begun are not prorated or refunded; service continues through the end of the paid period.

Billing errors

If you were charged twice, charged after cancelling, or charged the wrong amount, tell us and we will refund the difference in full.

How to request a refund

Email us from the address on your invoice, or open a ticket in the client portal, with the invoice number and what happened. We respond to refund requests within two Arizona business days. Approved refunds go back to the original payment method through Stripe and typically appear within five to ten business days.

Chargebacks

Please contact us before disputing a charge with your bank. We would rather fix it directly and quickly.